Refund policy

At Mimavia we want you to shop with peace of mind. That is why we offer a 15 calendar-day return policy from receipt of the order, plus a 90-day commercial warranty against functional or manufacturing defects.

This policy applies to orders placed from any country, without prejudice to the mandatory legal rights that may apply to the consumer under the legislation of their country or region.

15-day returns

You may request the return of your order within 15 calendar days from the date you receive the product.

For a return to be accepted, the product must be in the same condition in which it was received, that is:

• Unused.
• Undamaged.
• With all of its accessories.
• With its manuals, parts and original packaging.
• Without signs of improper handling, impacts, dirt, moisture, wear or deterioration.
• With proof of purchase or order number.

Returns of products that are used, damaged, incomplete, improperly handled, or returned without their original packaging and accessories will not be accepted, unless there is a defect covered by the warranty.

To start a return, write to us at:

info@mimavia.com

Do not send any product without first contacting us and receiving return instructions. Returns sent without prior authorization may be rejected.

Right of withdrawal in the European Union

If your order is shipped within the European Union, you have the legal right of withdrawal of 14 calendar days from receipt of the product, without needing to give a reason.

This right applies in accordance with the relevant European and national legislation. The product must be returned in appropriate condition, with its accessories and original packaging whenever possible. If the product has been handled beyond what is necessary to check its nature, characteristics or functioning, we may apply a reduction in value proportional to the condition of the product.

This 15-day policy does not limit or replace the legal rights that may apply to you as a consumer.

90-day commercial warranty

In addition to the 15-day return, Mimavia offers a 90-day commercial warranty from receipt of the order against manufacturing defects or functional faults not caused by improper use.

This warranty covers issues such as:

• Manufacturing defects.
• Faults in the seams, straps, buckles, adjusters or zipper.
• Defective parts received from the factory.
• Materials that fail under normal, intended use.

This warranty does not cover:

• Damage caused by falls, impacts or accidents.
• Improper use or use contrary to the instructions.
• Unauthorized handling, alteration or repair.
• Damage from water, moisture, extreme heat or improper exposure.
• Normal wear and tear from use.
• Loss of accessories, parts or packaging.
• Products used negligently or with obvious signs of misuse.

If the product has a defect covered by the warranty, we may offer, depending on the case, a replacement, replacement parts or a refund.

The 90-day commercial warranty does not limit the legal warranty rights that may apply to the consumer in their country.

Damaged, defective or incorrect products

Check your order as soon as you receive it. If the product arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible at:

info@mimavia.com

To assess the case, we may request photos or videos of the product, the packaging, the shipping label and the defect found.

If we confirm that the product arrived defective, damaged or incorrect, we will take care of the appropriate solution.

Return costs

Except in cases of a defective, damaged or incorrect product, return shipping costs will be borne by the customer.

The customer is responsible for sending the product properly protected. We recommend using a tracked shipping method, as we are not responsible for returns that are lost, damaged or not received.

In the case of a defective, damaged or incorrect product, we will tell you the corresponding procedure.

Refunds

Once the return has been received and inspected, we will notify you whether the refund has been approved or rejected.

If approved, the refund will be issued automatically to the original payment method. Processing time may vary depending on the bank, card issuer or payment provider.

The refund may exclude additional shipping costs, special services or non-refundable costs, unless applicable law states otherwise.

If more than 15 business days have passed since the refund was approved and you still have not received it, contact us at:

info@mimavia.com

Exchanges

We do not carry out direct product exchanges. The fastest way to get a different item is to request a return of the product received and place a new order once the return has been approved.

Cancellations

If you wish to cancel an order, contact us as soon as possible at:

info@mimavia.com

If the order has not yet been processed or shipped, we will try to cancel it. If the order has already been shipped, you will need to wait to receive it and request a return in accordance with this policy.

Return address

The return address will be provided by email once the request has been approved.

Do not send the product to any address without prior authorization, as it may not be accepted.

Contact

For any questions about returns, refunds or warranty, you can write to us at:

info@mimavia.com