Shipping policy

At Mimavia we work to prepare and ship your order as quickly as possible, offering you a clear, secure and transparent shopping experience.

This Shipping Policy applies to all orders placed through our online store, regardless of the destination country, without prejudice to the legal rights that may apply to the consumer under the legislation of their country or region.

Order processing

All orders require a processing time of 1 to 2 business days from payment confirmation.

During this period we process the order, verify the shipping details and prepare the product for dispatch.

Orders placed during weekends, public holidays or periods of high demand may begin processing on the next business day.

Estimated delivery time

Once the order has been prepared and shipped, the estimated delivery time is 6 to 10 business days to the address provided by the customer.

The total estimated time, including processing and delivery, is usually approximately:

7 to 12 business days from order confirmation.

These times are estimates and may vary depending on the destination country, the delivery address, the carrier, periods of high demand, public holidays, customs checks or external circumstances beyond Mimavia's control.

Free shipping

All orders placed through our store include free shipping, unless expressly stated otherwise before completing the purchase.

Any shipping cost will always be shown clearly during the checkout process and before you confirm the order.

International shipping

We ship to various countries, provided that carrier service is available for the address given by the customer.

Certain international orders may be subject to taxes, customs duties, tariffs, import costs or administrative charges required by the authorities of the destination country.

Where we are able to know or calculate these costs in advance, the customer will be informed before completing the purchase. Where it is not possible to calculate them in advance, we will expressly warn of the possibility of additional charges in accordance with applicable law.

Mimavia does not control the decisions of customs authorities or any delays arising from inspections, import procedures or border holds.

Shipping address

The customer is responsible for entering the shipping details correctly before completing the purchase.

Mimavia will not be liable for delays, failed deliveries or losses caused by incorrect, incomplete or outdated addresses provided by the customer.

If you notice an error in your address after placing the order, write to us as soon as possible at:

info@mimavia.com

We will try to change the address as long as the order has not yet been processed or shipped.

If the order has already been shipped, we cannot guarantee that the address can be changed.

Order tracking

When the order is shipped, you will receive an email with tracking information, provided that the carrier supplies a tracking number for the shipment.

Tracking may take a few days to show movement from the moment you receive the shipping confirmation.

If you have questions about the status of your order, you can write to us at:

info@mimavia.com

Our team will review the available information and help you with tracking.

Delivery delays

Although we work to ensure all orders arrive within the estimated time, delays may occur due to external causes, such as:

• Periods of high logistics demand.
• National or international holidays.
• Carrier incidents.
• Adverse weather conditions.
• Customs checks or procedures.
• Errors in the address provided.
• Force majeure events.

If your order is delayed, contact us so we can review the case and help you with tracking.

This policy does not limit any legal rights you may have as a consumer in the event of a significant delay or failure to meet the agreed delivery time.

Order not delivered or lost

If tracking shows that the order has been delivered but you have not received it, first check whether it may have been delivered:

• To another person at your address.
• To the building's front desk or reception.
• In the mailbox.
• To a pickup point.
• To an authorized neighbor.
• In a safe place indicated by the carrier.

If you still cannot locate the order, contact us at:

info@mimavia.com

We will review the case with the available information and, where appropriate, open a claim with the carrier.

Damaged, defective or incorrect order

Check your order as soon as you receive it.

If the product arrives damaged, has a defect, or you receive a design or item different from the one ordered, contact us as soon as possible at:

info@mimavia.com

To handle the issue, we may request photos or videos of the product, the outer packaging, the package received and the shipping label.

If we confirm that the order arrived damaged, defective or incorrect, we will offer you a solution in accordance with our Refund, Returns and Warranty Policy and applicable law.

Failed deliveries

If the carrier is unable to deliver the order due to the recipient's absence, an incorrect or incomplete address, refusal of the package or failure to collect it from the designated point, the order may be returned to the sender or temporarily held by the carrier.

In these cases, the costs arising from a new dispatch, return or additional handling may be borne by the customer, provided that the issue is not the responsibility of Mimavia or the carrier and that such costs are legally chargeable.

Contact us before taking any further action so we can review the status of the shipment.

Contact

For any questions related to your order, shipping or tracking, you can write to us at:

Mimavia
Email: info@mimavia.com

Our team will be happy to help you.